Upon enquiry, a Quotation, which will detail the Proposed Event Charges, will be supplied to the Client based on the information provided by the Client.

(a) Unless otherwise stated, Food and Beverage menu prices are quoted exclusive of charges for:

(a) chefs and service staff

(b) equipment hire

(c) delivery/pick up

(b) unless otherwise stated, all prices quoted are inclusive of GST.

(c) GST will be charged on any services, hire equipment and goods supplied should GST apply

to that supply.

(d) If the Event Order is varied in any way, WW reserves the right to change any price in the Event Order. Notice of a price change will be given in writing to the Client.

(a) All staff are charged on a minimum call:

(a) chefs for 4 hours

(b) food and beverage attendants, supervisors, bar attendants and hosts for 3 hours.

(b) Quoted staff hours are an estimate and may vary depending on final menu selection, guest numbers, venue requirements, event duration and event set up and pack down requirements.

Any additional staffing charges will be detailed in the final invoice.

(c) If extra travel time is required, the Client will be charged full applicable rates for staff.

(d) All staff remain employees of WW at all Events.

(a) WW may impose a Minimum Spend requirement on catering (food and beverage) charges.

(b) Any Minimum Spend requirement will be detailed in the Quotation.

(a) WW may impose a surcharge for Events held on Sundays and Public Holidays.

(b) Any surcharge requirement will be detailed in the Quotation.

(a) WW provide beverage menus including options for fixed-price packages and “on consumption” arrangements.

(b) The supply of beverages by the Client is subject to approval by WW and by the chosen Venue and may incur a corkage fee and/or handling fee.

(a) Delivery charges may apply for all catering, equipment and any additional items that may be required for the Event.

(b) All delivery and staff travel charges are based on travel time or distance.

(c) Loss and breakages due to Client or Guest negligence will be invoiced for full replacement cost within ten (10) Business Days after the Event.

(d) The Client is liable for all supplier invoices (e.g., AV, equipment hire etc.), including replacements, repairs, maintenance & non-returns.

(e) Any services rendered, or goods supplied by WW not agreed to in the Event Order will incur an additional cost to be invoiced within ten (10) Business Days after the Event.

(f) If WW are required on site for Supplier Bump In/Bump Out, an additional charge may apply.

(a) For a booking to be confirmed, the Client must approve the Quotation agreeing to these terms & conditions.

(b) Confirmation of the Event booking will occur when WW receives:

(a) the Catering Agreement (acceptance of Quotation) signed by the Client, approved online or email confirmation

(b) a deposit of 25% of the Proposed Event Charges, if requested by WW

(c) credit card details with a signed credit card authority to be retained to pay any charges for Event incidentals/security or additional charges, if requested by WW

(c) WW reserves the right to cancel a provisional booking if the requirements of 9 (b) are not met.

(d) Quotations are valid for 30 days from the date of issue. After this date, an updated Quotation may be issued.

(a) Terms of Payment

(a) A deposit of 25% of the Proposed Event Charges will be payable to confirm the Event booking.

(b) The remaining 75% of the Proposed Event Charges is required to be paid Three (3) Business Days prior to the Event date.

(c) A final invoice detailing any additional charges will be issued within ten (10) Business Days after the Event. If the Client fails to pay this invoice within seven (7) days of the invoice date, the Client agrees that payment for this invoice will be charged to the credit card provided with the booking confirmation.

(d) The Client agrees that if the final invoice has not been paid within the agreed terms then the credit card provided will be charged.

(e) If a credit card has not been provided and the Client fails to pay an invoice within the terms as noted on the invoice, it will imply that the Client agrees to pay any costs incurred in recovery of the debt.

(f) WW may invite established Clients to apply for a credit account. An invoice will be issued when the order is placed, and payment will be due as per the advised terms.

(g) A credit account is subject to completion of an application and the approval of the account by the management of WW. Failure to pay an invoice/account within the terms as noted on the invoice will imply that the client agrees to pay any costs incurred in recovery of the debt.

(b) Methods of Payment

(a) Acceptable methods of payment are by cash, direct deposit to the WW nominated bank account, Visa, Amex and Mastercard. (All credit/debit card payments attract a 1.6% surcharge of the total transaction value inclusive of GST and will be applied at the time of payment.)

(b) Failure to pay an invoice within the terms as noted on the invoice will imply that the Client agrees to pay charges of a collection agency and/or a solicitor for recovery of the debt.

(a) If a Client cancels an Event or Event Order, notification must be provided in writing and WW shall be entitled to the following payment:

(a) If the cancellation is notified thirty-one (31) Business Days or more prior to the event date, WW will pay a refund of the deposit less an administration charge equal to 10% of the Proposed Event Charges.

(b) If the cancellation is notified between thirty (30) Business Days and nine (9) Business Days prior to the event date, WW will retain the deposit of 25% of the Proposed Event Charges and any supplier invoices (e.g., AV, equipment hire etc.) will be payable by the Client for cancelled supply.

(c) If the cancellation is notified eight (8) Business Days or less prior to the event date, 100% of the Projected Event Charges and any supplier invoices (e.g., AV, equipment hire etc.) will be payable by the Client for cancelled supply.

(b) An Event cancellation will only be accepted if received in writing.

(c) An Event postponement will only be considered if requested in writing and agreed to by the management of WW.

(d) In the case of an Event postponement, WW will retain the deposit paid as confirmation of the booking on the proposed replacement Event date.

(e) In the case of an Event postponement where 100% of the Proposed Event Charges have been paid, WW will retain the payment and it will be applied against the new Event Order.

(f) Postponed Events must be rebooked at the time of postponement. If the requested date is unavailable and a date cannot be settled, then the postponed Event will be treated as a cancellation and the terms of cancellation will apply.

(g) Postponement requests received eight (8) Business Days or less prior to the Event Date will incur an additional charge of 75% of the Proposed Event Charges.

(h) The Client will be liable for any additional supplier invoices (e.g., AV, equipment hire etc.) if an Event postponement occurs.

(a) Confirmed final Guest numbers and final dietary requirements for corporate events are required in writing no later than 10am five (5) Business Days prior to the Event date. This will be the minimum number of Guests that the Client will be charged for.

(b) Confirmed final Guest numbers and final dietary requirements for private events and weddings are required in writing no later than 10am ten (10) Business Days prior to the Event date. This will be the minimum number of Guests that the Client will be charged for.

(c) If the Client requires an Event to run according to a specific time schedule, the Client must provide a draft version of the necessary information no later than 10am ten (10) Business Days prior to the Event date. A finalised version is required no later than 10am three (3) Business Days prior to the Event Date. Bump In/Bump Out timings for the Client or its suppliers should also be included in the schedule. If this information is not received by this time, WW will not be responsible for any errors in timing or any effects on service quality.

(d) Confirmed final menu selections are required in writing no later than 10am ten (10) Business Days prior to the Event date.

(e) An Event Order will be issued to the Client (after all planning and final details have been confirmed) which will detail the goods and services to be provided and the agreed charges for these goods and services.

(f) Following confirmation, if the Guest numbers change or any additional dietary requirements are advised within five (5) Business Days prior to the Event, WW management will endeavour to accommodate this change but cannot guarantee menu selections. An administration fee may apply.

(g) If the Client wishes to make changes to the Event after the Event Order has been issued or during the Event, providing that such change is possible, the Client is liable for all charges in relation thereto. The Client agrees that late changes can impact the quality of the Event and that WW is not responsible for any loss of quality arising from such late changes.

(h) Any reasonable request made of the Client or its Guests by WW or its Suppliers must be complied with. If the Client or its Guests fail to comply with the request and any loss or damage results, the Client will be liable for such loss or damage.

(i) During the Event, any issues that arise should be brought to the attention of the Event Supervisor.

(a) WW will take all care to provide special meals to meet all dietary requirements. WW is unable to guarantee that any meal will be 100% free of all traces of nuts, dairy, gluten, egg or egg products, seafood or other products that may produce allergic reactions in some people. To manage extreme allergies, special arrangements must be made with WW prior to the Event Order being issued.

(b) All dietary requirements must be provided in writing to WW no later than 10am five (5) Business Days prior to the Event date for corporate events and no later than 10am ten (10) Business Days for private events and weddings.

(c) WW will attempt to identify Guests who have requested a special dietary meal. These Guests are responsible for identifying themselves to service staff.

(d) Should Guest numbers with dietary requirements exceed 20% of the total Guest numbers, a custom menu will be suggested and agreed. Additional charges may apply.

(e) All food items at an Event catered by WW must be supplied by WW. Any other food supplier not arranged by WW must be approved by WW and within ten (10) Business Days prior to the Event Date must provide evidence of:

(a) a food business licence

(b) food safety plan accreditation

(c) public liability insurance & Work Cover

(f) WW reserves the right to refuse to serve any food items supplied by an unapproved Supplier.

(g) Supply of food items by the Client must be approved by WW at least 30 days prior to the Event date. WW reserves the right to refuse to serve any food items supplied by the Client or their Guests if not previously approved.

(h) WW reserves the right to cancel an Event booking should an unapproved food supplier attempt to supply goods at an Event.

(i) Menu tastings are available at the discretion of WW. Tastings will only be provided after an Event booking is confirmed. All menu tastings will be subject to an additional charge.

(j) Menu tastings cannot be held during peak trading times for WW and must be scheduled accordingly.

(k) Any changes to the menu requested by the Client after a menu tasting must be reviewed by WW management and approval will be at their discretion.

(l) Any requested alterations to the menu during the Event will be unable to be accommodated.

(m) Food items are prepared and charged at a 1:1 Guest ratio. If the Client requires extra items to be available, these will incur an additional charge. Such request must be submitted in writing to WW at least ten (10) Business Days prior to the Event date.

(a) WW have nominated suppliers for all AV, theming, equipment hire and similar requirements.

WW will not be responsible for any issues that arise as a result of any supplier’s performance.

(b) The Client is responsible for payment of all supplier invoices.

(a) The Client is responsible for booking the proposed Venue and complying with any consequent agreements and conditions required by the Venue. Any specific Venue terms and conditions that may affect the provision of any services by WW must be disclosed by the Client at the time of the Event booking.

(b) The Client is responsible for ensuring all Venue furniture, fixtures, fittings, and displays are not damaged.

(c) The Client is responsible for ensuring that no person enters any areas designated for WW without the permission of WW.

(a) WW promotes and enforces its Responsible Service of Alcohol Policy and the requirements of its liquor licence. WW reserves the right to refuse service to any person or persons or cancel an Event in accordance with that policy. WW is licensed to sell liquor from 10:00am until 12:00am midnight Monday to Sunday after which time no alcohol will be served. All Guests may be checked on arrival for proof of age where alcohol is being consumed.

(b) WW’s Responsible Service of Alcohol Policy applies to all Events where WW is present including when the Client has supplied alcoholic beverages for service.

(c) If the Client is supplying alcohol for an Event, the Client must support WW with enforcing WW’s Responsible Service of Alcohol Policy. Under no circumstances will WW be liable for any alcohol related issues that arise at an Event where the Client or their Guests have supplied alcohol.

WW maintains public liability insurance. However, the Client should arrange their own insurance cover for property damage and public liability.

(a) The following information must be provided to WW at least ten (10) Business Days prior to the Event date:

(a) The name and phone number of any Venue contacts

(b) Time of arrival of suppliers not arranged by WW

(c) A list of all areas that WW may be required to access

(d) Location of staff bathroom facilities

(e) Location of loading bays and car parks for WW vehicles

(b) Bump In/Bump Out Charges are dependent on the Venue’s access, requirements and storage and may vary from the quoted amount.

(c) A site inspection may be required and may incur an additional charge.

(d) WW requires loading bays and parking for the vehicles required for the Event. It is the Client’s responsibility to ensure adequate loading area and parking is available.

(e) If WW is required to arrange loading bays and parking, then an additional charge may apply. If parking fees apply, these will be added to the final invoice.

(a) Waste will not be removed from the Venue by WW unless otherwise arranged. Clients must arrange with the Venue to ensure appropriate waste removal facilities are provided. Additional charges will apply if WW is required to remove waste from the Venue.

(b) The Client is responsible for ensuring the Venue is left clean and tidy as per the Venues guidelines.

Any additional charges incurred by WW for cleaning will be invoiced within ten (10) Business Days after the Event.

WW reserves the right to determine the security requirement for any Event and the Client will be responsible for all security-related charges.

(a) WW may terminate the Catering Agreement immediately upon giving notice to the Client if:

(a) The Client breaches any material provision of the agreement.

(b) WW becomes aware of circumstances under which the holding of the Event could jeopardise public/staff safety or involve an unacceptable risk of personal injury or damage to property.

(c) WW becomes aware of circumstances which may breach its company policies.

(b) WW may cancel a booking at any time:

(a) in an emergency

(b) if a threat or danger exists to any person or to any property of its business

(c) use of the Venue is prohibited

(d) use of the Venue is hindered by any industrial action.

Payments made by the Client to WW will be retained or refunded partially or in full at the discretion of WW management.

This Agreement is to be governed by and construed in accordance with the laws of the State of Queensland.

The Client must keep all information concerning WW confidential and not use or disclose such information other than when exercising its rights under this Agreement.